Guarantees and Warranties

PRODUCT EXCELLENCE GUARANTEE

*Every product you buy from CRACKERCreek.com must be free of defects or you may return it immediately for replacement.  This is our 30-day "no hassle" guarantee.

*Certain limitations apply to the following custom-made items:  Special-size rings, and items with monograms or names are not cancelable or returnable for refund.

Jewelry

LIMITED LIFETIME FASHION JEWELRY GUARANTEE

Fashion jewelry is unconditionally guaranteed for life!   You may return any costume jewelry item for immediate replacement* or repair even if gem or simulation is missing, and even if damage was caused by your own negligence!   This is the most dramatic jewelry guarantee possible, and we back it 100% for life.

Send:

Jewelry item (even if damage was caused by your own negligence!)
The Guarantee Certificate that accompanied the item,
$7.50 per item to cover cost of handling, return postage and insurance,
Postage Prepaid & Insured to Customer Satisfaction, P.O. Box 1600, Woodland Hills, California 91365

Replacement will include a new Guarantee Certificate.   This guarantee covers all costume jewelry of up to and including $49.95 retail value.  This guarantee does not cover any 10K, 14K gold, genuine diamond, sterling silver or cubic zirconia.

*Replacement is subject to item availability.  If exact replacement is not available, replacement will be a comparable item of at least equal value.

FINE JEWELRY LIMITED GUARANTEE

1.  Our Fine Jewelry is guaranteed to be as described.

2.  If not completely satisfied, return merchandise within five days of delivery for replacement or full refund*.

3.  Jewelry must be returned within five days Postage Prepaid & Insured to GiftFriends.com, ATT: Returns, 3816 Brentwood Drive, Suite 7, Owensboro, KY 42301

*Certain limitations apply to the following custom-made items:  Special-size rings, and items with monograms or names are not cancelable or returnable for refund.

THREE-YEAR LIMITED CUBIC ZIRCONIA COSTUME JEWELRY WARRANTY

Your Cubic Zirconia costume jewelry is guaranteed for 3 years from purchase date provided the CZ stone is not missing.

Send:

Jewelry item
The Guarantee Certificate that accompanied the item,
$5.00 per item to cover cost of handling, return postage and insurance,
Postage Prepaid & Insured to Customer Satisfaction, P.O. Box 1600, Woodland Hills, California 91365

Watches and Clocks

TWO-YEAR LIMITED MECHANICAL AND LCD WATCH GUARANTEE

We will repair at no charge the mechanism of any watch purchased from us which proves defective within 2 years of purchase date.

Send:

Mechanical or LCD Watch
The Guarantee Certificate that accompanied the item,
$5.00 per item to cover cost of handling, return postage and insurance,
Postage Prepaid to Customer Satisfaction, P.O. Box 1600, Woodland Hills, California 91365

This Guarantee does not cover watches subjected to unauthorized repair, modification or abuse.  This Guarantee does not cover broken crystals or worn watch bands.  To replace either, remit an additional $2.50 for crystal, or leather, or plastic watch band with your Certificate.  To replace metal, special decorative or jeweled ladies' watch bands write Customer Satisfaction, P.O. Box 1600, Woodland Hills, California 91365, for a price quote.  This guarantee does not cover analog quartz watches (see below for the analog quartz watch guarantee).  This guarantee does not cover watches that have their own Manufacturer's Guarantee and service center locations included with each watch.

Before returning, please make sure the problem is not simply dead batteries (not covered by the guarantees).

ONE-YEAR LIMITED QUARTZ ANALOG WATCH GUARANTEE

Your quartz analog watch movement is guaranteed for 1 year from date purchased against any failures due to defective materials or workmanship, and will be repaired or replaced* provided the watch has not been abused or subjected to unauthorized repair or modification.  To have your watch repaired under this guarantee,

Send:

Quartz Analog Watch
The Guarantee Certificate that accompanied the item,
$7.50 per item to cover cost of handling, return postage and insurance,
Postage Prepaid to Customer Satisfaction, P.O. Box 1600, Woodland Hills, California 91365

To replace bands or crystals that are broken or worn, remit an additional $2.50 each with your Guarantee Certificate.  To replace metal, special decorative or jeweled ladies' watch bands write Customer Satisfaction for a price quote.   This guarantee does not cover watches that have their own Manufacturer's Guarantees and service center locations included with each watch.

Before returning, please make sure the problem is not simply dead batteries (not covered by the guarantees).

ONE-YEAR MECHANICAL OR QUARTZ WALL CLOCK GUARANTEE CERTIFICATE

We will repair, at no charge, the mechanism and actual movement of a wall clock if it proves defective within 1 year of purchase date.

Send:

Mechanical or Quartz Wall Clock
The Guarantee Certificate that accompanied the item,
$12.50 per item to cover cost of handling, return postage and insurance,
Postage Prepaid to Customer Satisfaction, P.O. Box 1600, Woodland Hills, California 91365

This guarantee does not cover any glass or wood facings, nor wall clocks subjected to unauthorized repair, modification or abuse.

Before returning, please make sure the problem is not simply dead batteries (not covered by the guarantees).

Camera

ONE-YEAR 35MM CAMERA LIMITED WARRANTY

Your 35mm camera is warranted to be free from original defects in workmanship and materials for 1 year from purchase date.  Note:  This warranty does not cover any damage that might be caused by abuse or improper use.   Your camera will be repaired or replaced*.

Send:

Camera
The Guarantee Certificate that accompanied the item,

A copy of the invoice or sales receipt,
$5.00 per item to cover cost of handling, return postage and insurance,
Postage Prepaid & Insured to Customer Satisfaction, P.O. Box 1600, Woodland Hills, California 91365

*Replacement is subject to item availability.  If exact replacement is not available, replacement will be a comparable item of at least equal value.

Miscellaneous

SUBSTITUTIONS

We reserve the right to update model designs, or substitute models or colors whenever these changes represent an equal or better value for our customers.  Items illustrated on this web site and in our catalog are actual photos of the products available at the time of publishing/printing.  An updated version may be substituted at a later date.  Products depicted on packaging may vary slightly from the actual product because of this updating, or because the manufacturer packages several models of a product in one style box.  All the sizes of products indicated or shown on this web site or in our catalog are close approximations.  Although our staff of proofreaders works diligently to ensure the accuracy of copy descriptions and prices, we reserve the right to correct typographical errors.

If you believe you have found an error on our web site, please let us know:  webmaster@CRACKERCreek.com



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